Khelaghor casino's Privacy Policy — Your Data, Our Responsibility

Khelaghor Casino is one of Bangladesh's most trusted online Sports Betting and gaming platforms. Protecting our members' privacy is one of our most important responsibilities. This Privacy Policy ("Policy") explains how Khelaghor Casino collects, stores, uses, and safeguards your personal information.

By using our website or mobile app, you agree to this Privacy Policy. If you do not agree, please refrain from using the platform. For any questions, feel free to reach out to our support team at any time.

This policy governs Khelaghor Casino's Terms & Conditionsworks in conjunction with. Reading both documents together will give you a complete picture of our services.

Khelaghor Casino collects various types of information to deliver the best gaming experience. Details are outlined below:

a) Information you provide directly (during registration and use):

• Full name, date of birth, and national ID number
• Mobile number and email address
• Residential Address
• Payment details (Mobile Pay/Nagad number, etc.)
• Copies of documents submitted for KYC verification
• Support Contact Information

b) Automatically Collected Information:

Khelaghor Casino uses collected data solely for specific, legitimate purposes. We never use your information in any way that violates your personal privacy.

• Account Management: Registration process, login security, and identity verification.
• Payment Processing: Deposit, withdrawal, and transaction verification.
• Customer Support: Proper resolution of your complaints, questions, and requests.
• Fraud Prevention: Preventing fraud, money laundering, and unauthorized access.
• Personalization: Providing game recommendations and offers tailored to your preferences.
• Notifications & Communications: Sending important updates, promotions, and security alerts.
• Legal Compliance: Compliance with applicable laws and regulations.
• Service Improvement: Improving platform performance and the overall user experience.

Khelaghor Casino follows your privacy policy and shares information with third parties only in limited, specific circumstances:

• Payment Processors: Necessary information is shared with Mobile Pay, Nagad, and other approved payment gateways to process transactions. These third parties operate under their own privacy policies.
• Government & Law Enforcement Agencies: We are required by Bangladeshi law or court order to disclose certain information. In such cases, we provide only the specific data requested.
• KYC Verification Services: Approved third-party services may be used for identity verification. These providers operate under strict confidentiality agreements.
• Technology Partners: Technology partners that support platform operations are granted access only to the technical data strictly necessary for their role.

Khelaghor casino uses cookies and similar tracking technologies on its website and app. Cookies are small text files stored on your device.

Types of cookies we use:

• Essential Cookies: These are essential for maintaining login sessions and platform security. Without them, the platform cannot function properly.
• Functional Cookies: Used to remember your language preference, favorite games, and settings.
• Analytics Cookies: Helps us understand which parts of the platform are used most, so we can improve our services accordingly.
• Marketing Cookies: Used to show you relevant offers based on your interests.

You can disable non-essential cookies at any time through your browser settings. Please note that doing so may limit certain features of the platform.

Khelaghor Casino does not retain your data longer than necessary. Below is a summary of our data retention periods under this Privacy Policy:

Certain data must be retained for a specified period due to legal obligations. Once that period has passed, the data is securely deleted or anonymized.

Under khelaghor casino's Privacy Policy, you have several important rights regarding your own data:

• Right to Access: You can contact support to request a copy of the information we hold about you. It will be provided within 30 days.
• Right to Rectification: Contact us to correct any inaccurate or outdated information.
• Right to Erasure: In certain circumstances, you may request the deletion of your personal data. However, information subject to legal obligations may not be eligible for removal.
• Right to Restrict Processing: In certain cases, you may request that we restrict the processing of your information.
• Right to Opt Out of Marketing: You can unsubscribe from promotional emails or messages at any time.
• Right to Complain: If you are dissatisfied with how we handle your data, you may file a complaint with our support team or the relevant authority.

To exercise any of the rights listed above, support@khelaghorcasino.bizEmail us or reach out via live chat.

Khelaghor Casino uses industry-leading security technology to protect your personal information:

• SSL/TLS Encryption: All data transmissions are secured with 256-bit SSL encryption.
• Two-Factor Authentication (2FA): The option to enable 2FA for an added layer of security at login.
• Firewall & Intrusion Detection: Active protection against unauthorized access.
• Regular Security Audits: Regular system audits conducted by independent third-party experts.
• Restricted Access: Only authorized personnel may access specific data.
• Data Backup: Regular backups ensure your data is never lost.

Our platform is strictly for users aged 18 and above. Registration by minors is completely prohibited. If we become aware that a minor's data has been collected, the account will be terminated immediately and all associated data will be deleted.

If you believe your child or teenager has registered on our platform, please contact support@khelaghorcasino.biz immediately.

Khelaghor Casino may update this Privacy Policy at any time. Depending on the nature and significance of the changes, we will notify you through appropriate channels.

• Minor Changes: The "Last Updated" date on this page will be revised accordingly.
• Important Changes: A notification will be sent to your registered mobile number or email address.
• Material Changes: You will be prompted to accept the updated policy upon logging in to the platform.

Continued use of the platform after any changes constitutes your acceptance of the updated Privacy Policy. Bookmark this page to stay up to date.

If you have any questions, concerns, or complaints about this Privacy Policy, please don't hesitate to get in touch. Our dedicated privacy team is always ready to help.

• Email: support@khelaghorcasino.biz
• Live Chat: Platform's Live Chat support (24 hours, 7 days)
• Response Time: Responses are typically provided within 24 to 48 hours.